Contact and support
Welcome to Enrolment Services! We’re here to support you throughout your student journey, from start to finish.
Some Enrolment Services support will be limited during Convocation
Enrolment Services staff will be supporting the university’s Convocation ceremonies from June 3–10, and some services will be limited during this time. To ensure we can best meet your needs, we recommend booking appointments after June 10.
Get in touch with Enrolment Services
We’ve designed our support options to connect you with the right help as quickly as possible. Start with the option that best matches your question—our team is here to support you every step of the way.
Chat with us or visit us in person
Get quick answers to your general questions through chat. Click the chat icon to ask Rex anytime or connect with a live team member during chat hours.
Find Enrolment Services on campus
For in-person support, visit us at the Hunter Student Commons, Room 220.
| Day | Office hours | Live chat hours |
|---|---|---|
Monday Tuesday Wednesday Thursday Friday | 10 a.m. - 4 p.m. 10 a.m. - 4 p.m. 10 a.m. - 4 p.m. 10 a.m. - 4 p.m. 10 a.m. - 4 p.m. | 10 a.m. - 1 p.m. 10 a.m. - 1 p.m. 10 a.m. - 1 p.m. 10 a.m. - 1 p.m. 10 a.m. - 1 p.m. |
Submit a service request through your Student Centre
A variety of supports can be provided quickly and easily through the service requests within your Student Centre. Submit your request and we'll take care of it - no appointment needed.
Submit a service request for any of the following
- Submit Mental Wellbeing Grant Attestation
- Submit First-Generation Scholar Attestation
- Submit Canadian Indigenous Identity Documents
- Submit Requested Emergency Funding Info
- Submit Extracurricular Report for Renewable Awards
- Submit Faculty of Nursing Letter of Reference
- Submit Part time Loan Application Form
- Submit Program Information Form
- Submit Interest Free Request
- Request for Government Financial Aid Letter
- Submit E-learning/Distance Designation Request
- Submit US Loan Application or Deferment
- Submit Concurrent Enrolment Form
- Submit Third Party Sponsor Application
- Submit Request to Transfer Funds between Accounts
- Submit Refund Trace Request
- Submit Payment Trace Request
- Collections Inquiry
- Submit T2202 Update Request
- Late Interest Inquiry
- Update Name on Degree
- Cancel my Ceremony Attendance
- Late Ceremony Attendance Request
- Request Extenuating Circumstance Withdrawal
- Request Registration Exemption
- Request to Audit a Course
- Update Personal Information
- Submit Residency Status Change
- Submit Third Party Authorization
- Request Reappraisal of Final Grade
- Submit External Verification Form
- Late Flexible Grade Request
- Submit Canadian Indigenous Identity Documents
How to submit a service request:
- Log in to your Student Centre and click My Service Requests.
- Select Create New Request and choose the request type.
- Follow the prompts, reading the instructions carefully to ensure any required documents or forms are attached to your service request. These requirements vary by service request type.
- Once you submit your request, you will be able to view the status on the main My Service Requests page.
Service requests are addressed in the order they are received.
Get personalized advising support
If your request falls outside the above service request types, you can book an advising appointment or attend a group advising workshop. You can also explore the Additional Support Options section, below.
Meet with an advisor for personalized support—whether you have questions, want to review your situation, or need help with next steps. Appointments give us time to understand your situation, review your record, and provide clear, accurate support.
You can meet with us in person or virtually—choose what works best for you.
Phone Support: If you prefer to speak with someone, you can call us at 403-210-7625 or 1-855-246-7625 (toll free if you're calling from Canada or the US) for quick questions or general support. For more in-depth support, we recommend booking an advising appointment.