Teamwork

Support Staff Core Competencies

Descriptors

Teamwork is the ability to function effectively in team situations both within and across departments and external organizations to achieve optimal collective results. This is a list of specific behaviour descriptions for this competency, intended to support performance management and development. Each behaviour is described according to the expectation for each job phase. Not all descriptors are required, nor applicable, for each job.

The person performing this job is typically or frequently expected to demonstrate the following behaviours, skills, knowledge.

  1. Phase I

    Participates, helps others, and keeps commitments so the team can meet its goals.

  2. Phase II

    Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others.

  3. Phase III

    Ensures that the team goals are achieved through fair and reasonable sharing of responsibilities, and opportunities for participation, adequate resources and other supports.

  1. Phase I

    Understands purpose and goals of the team, and own role. Operates within team expectations and understandings.

  2. Phase II

    Ensures results are achieved by the most effective means. Understands what tasks and activities are appropriate for teams, and when individual handling is more appropriate and when it is necessary to take on roles that others are unable or unwilling to perform.

  3. Phase III

    Actively sponsors team efforts: facilitates team role and mandate definition, helps redefine as necessary; gathers the right people; actively seeks the input of team members, and provides needed resources.

  1. Phase I

    Helps the team plan tasks and objectives, and make progress.

  2. Phase II

    Tracks and/or maintains awareness of team projects, decisions, progress; keeps projects progressing toward successful completion.

  3. Phase III

    Understands, motivates, and supports others in team development and achievement of mandate goals, and/or tasks.

  1. Phase I

    Makes decisions with others and supports the outcomes.

  2. Phase II

    Brings issues forward, helps the team to resolve them and make progress.

  3. Phase III

    Contributes to and encourages constructive resolution of resistance and conflict within the team. Helps to find common ground and supports solutions that work for the team.

  1. Phase I

    Shares information and knowledge, time, equipment, space and other resources with others.

  2. Phase II

    Shares resources with others and ensures others, and ensures others have access to appropriate tools, information and other resources in order to carry out their work.

  3. Phase III

    Develops and implements plans to ensure the team has the resources and support to meet its goals both short and long term.

  1. Phase I

    Works cooperatively with those from other teams, units, and/or those external to the university.

  2. Phase II

    Works across boundaries among systems, departments, and/or among institutions and other organizations to ensure productive outcomes.

  3. Phase III

    Actively seeks to collaborate with others. Fosters productive work relationships with other areas within and/or external to the university.

  1. Phase I

    Represents the team and its activities to others in a constructive way.

  2. Phase II

    Acts as ambassador for the team; gains support for team activities from others.

  3. Phase III

    Serves as team advocate, champions their ideas and approaches, and works beyond the unit to find support and/or resources.