Benefit Enrolment

Once you arrive and the University and your IT account is set up, you will receive a notification from PeopleSoft inviting you to enrol in the benefit program. You will need to complete your benefits enrolment within 14 calendar days of your date of hire. Update your home address to receive your new benefit ID cards. Once the process is complete and uploaded to our insurer, your cards will be mailed to your home address within 4-6 weeks. Any eligible expenses incurred prior to receiving your ID card can be claimed for reimbursement once your account is set up.

Alberta Blue Cross Identification (ID) Cards for health and dental expenses are typically mailed 2-3 weeks after you finalize your benefit enrolment.   If it has been at least 2 weeks since you have completed your event, you can contact Alberta Blue Cross at 1-800-661-6995 to request their support to electronically obtain access to your Alberta Blue Cross account and print temporary ID cards.  You will be required to verify your identity with Alberta Blue Cross prior to them providing you your policy and ID numbers. For reference, all UCalgary plans have the Group/Policy Number: 18953.  Once you have access to their member site you can print temporary cards and make online claims.    

 If Alberta Blue Cross cannot find record of your enrolment in their system or if you have any other benefit questions, please contact UService.

If you wish, your onboarding coordinator can schedule a meeting with Total Rewards to answer any questions you may have regarding your benefits.

The Benefits Enrolment email notification from DoNotReply@ucalgary.ca will instruct you to navigate to myUofC portal > All about me > My benefits > Benefit details > Benefits Enrolment to begin the process.

Please watch for this email as it will be sent to your primary email account, which may either be your personal email account or your new University of Calgary email account. Be sure to enrol your spouse and all of your eligible dependents, allocate your Flexible Spending Account Credits, and designate your beneficiaries as required. To be eligible for benefits under the University of Calgary group plans, you must have valid Canadian provincial health care.

For assistance with your enrolment, refer to the Group Benefits Enrolment Reference Guide.

During this process you must enrol your spouse and eligible dependents, add your beneficiaries, and allocate your Flexible Spending Account (FSA) credits to the Health or Wellness Spending Account(s). If you do not include all your dependents, the addition of family members in the future will be on a go-forward basis only. Please note that for SLT members, if your start date is July 1, you are entitled to FSA credits of $1000 per year. Credits are pro-rated based on your hire date if it is after July 1. The FSA chart will show the pro-rated amounts. Once FSA credits have defaulted to the Health Spending Account this selection is irrevocable until allocation opens for the following year. You will receive an email notification when the FSA allocation opens each May.

Failure to complete your enrolment within the specified time frame will result in health and dental coverage defaulting to single and Flexible Spending Account credits defaulting to the Health Spending Account. Remember to designate your beneficiaries and submit paper forms as required. Only the signed paper beneficiary forms on file with Human Resources will be binding in the event of a Life Insurance claim.

• Within 4-6 weeks of completing your benefits enrolment, you should receive a package from Alberta Blue Cross in the mail with your ID card which will show your Group Policy# and Alberta Blue Cross ID# which you will need to setup an online account.

• Register your Secure Online Member Services account with Alberta Blue Cross. You will need your Group Policy # and Alberta Blue Cross ID#. This is where you will be able to gain access to a number of member services such as printing temporary cards, submitting and tracking claims, and setting up for direct deposit.

• If you don't receive anything within 4 weeks and need to submit a claim, please email totalrewards@ucalgary.ca as we can provide you with your Group# and ID# so you can print off temporary cards and start your claim. The temporary cards are accessible under the "Your Profile" tab after you register your Secure Online Member Services Account with Alberta Blue Cross.

• If you have questions regarding your account please contact Alberta Blue Cross customer services directly at 1.800.661.6995.