University Understanding

Support Staff Core Competencies

Descriptors

University Understanding is the ability to demonstrate effectiveness within the university environment and demonstrate an understanding of the university context. This is a list of specific behaviour descriptions for this competency, intended to support performance management and development. Each behaviour is described according to the expectation for each job phase. Not all descriptors are required, nor applicable, for each job.

The person performing this job is typically or frequently expected to demonstrate the following behaviours, skills, knowledge.

  1. Phase I

    Applies knowledge of own unit and/or relevant aspects of the University to carrying out tasks and responsibilities effectively.

  2. Phase II

    Applies a well developed understanding of the unit and/or relevant aspects of the university to carrying out responsibilities and developing and improving programs, policies, procedures and services.

  3. Phase III

    Understands the roles and functions of own and various other units--works beyond the unit and/or across the university to enable improvement and benefit for the university.

  1. Phase I

    Demonstrates general knowledge of the university layout, buildings, services and contact people.

  2. Phase II

    Demonstrates detailed knowledge of university buildings, facilities, services, departments, resources and contact people.

  3. Phase III

    Applies well developed understanding of university facilities, services, people and resources to carrying out responsibilities, sponsoring improvements, and acting as a key resource to others.

  1. Phase I

    Demonstrates awareness of the policies, procedures, technology, programs and/or systems needed to do the job and uses them effectively.

  2. Phase II

    Understands and effectively uses university policies, procedures, technology, equipment, programs, and/or systems needed to do the job; interprets or explains these to others; contributes to improvement processes.

  3. Phase III

    Applies comprehensive knowledge of university policies, procedures, technology, equipment, programs, and/or systems to roles and responsibilities which may include acting as a key resource, forecasting trends and impacts, facilitating improvements and changes.

  1. Phase I

    Demonstrates appreciation and respect for the values and culture of the university.

  2. Phase II

    Demonstrates a good overall understanding of the mission, values, culture, context and/or terminology of the university and successfully applies this on the job.

  3. Phase III

    Demonstrates a well developed understanding and ability to work within the mission, values and context of the university; provide interpretation and advice to others.

  1. Phase I

    Understands how the unit are organized and the channels through which work should flow; applies this to the job.

  2. Phase II

    Understands the unit and university structure, policy and/or decision making processes. Appropriately applies the knowledge to accomplish work objectives.

  3. Phase III

    Demonstrates an astute understanding of the university structure, governance and decision making processes, operations, internal and/or external relationships in carrying out roles and responsibilities.