Leadership

Support Staff Core Competencies

Descriptors

Leadership is the ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others. This is a list of specific behaviour descriptions for this competency, intended to support performance management and development. Each behaviour is described according to the expectation for each job phase. Not all descriptors are required, nor applicable, for each job.

The person performing this job is typically or frequently expected to demonstrate the following behaviours, skills, knowledge.

  1. Phase I

    Contributes to a positive work climate through being open and receptive to others and supporting their efforts.

  2. Phase II

    Fosters a positive work climate through encouraging openness and supporting development, involvement and recognition of others.

  3. Phase III

    Creates and ensures a positive atmosphere in which people are confident, motivated, trust, thrive, try new approaches.

  1. Phase I

    Demonstrates a confident, positive attitude that constructively influences self and others.

  2. Phase II

    Demonstrates a positive, constructive approach to dealing with workplace challenges and problems.

  3. Phase III

    Deals with complex issues and challenging interpersonal situations with composure, and a positive, respectful problem solving approach; attempts to develop strategies that anticipate needs and prevent problems.

  1. Phase I

    Assists co-workers and takes on tasks as appropriate.

  2. Phase II

    Delegates willingly and effectively taking into consideration what can best be done by self and others.

  3. Phase III

    Practices effective delegation by appropriately assigning both authority and responsibility to others; and establishing clear boundaries and expectations.

  1. Phase I

    Understands what is needed to carry out tasks, goals and objectives; uses resources carefully and effectively.

  2. Phase II

    Clearly outlines resource requirements, timelines, deliverables, guidelines for self and others; negotiates these as circumstances change.

  3. Phase III

    Ensures that the unit, function or project has the appropriately organized staff and resources to carry out its mandate and goals.

  1. Phase I

    Gathers advice and input from others and acts appropriately on this information.

  2. Phase II

    Understands when it is appropriate to involve others in planning, problem solving and decisionmaking, including assisting others in taking leadership roles; applies this as required to assist the process.

  3. Phase III

    Collaboratively develops an appropriate vision and plans for the unit or project, and ensures its implementation through the commitment of others within and/or beyond the unit as appropriate.

  1. Phase I

    Takes appropriate action to deal with problems and situations as they arise.

  2. Phase II

    Takes action in a timely manner and acts on behalf of others; coordinates tasks and projects and sees them through to completion.

  3. Phase III

    Identifies opportunities and situations where action or change is needed; proposes ideas and solutions and seeks ways to involve others; ensures follow through to successful outcomes.

  1. Phase I

    Assists others in gaining the required knowledge and skills to do their work.

  2. Phase II

    Assists and encourages others to develop their capabilities through training, performance
    feedback and coaching.

  3. Phase III

    Actively fosters the personal and professional development of others. Helps them grow through identifying development needs, suggesting learning opportunities, supporting development efforts, and/or providing information.