Knowledge and Technical Skills

Support Staff Core Competencies

Descriptors

Knowledge and Technical Skills is the ability to demonstrate proficiency in technical and job knowledge aspects of the position to achieve a high level of performance. Exhibits an ability and a desire to learn. This is a list of specific behaviour descriptions for this competency, intended to support performance management and development. Each behaviour is described according to the expectation for each job phase. Not all descriptors are required, nor applicable, for each job.

The person performing this job is typically or frequently expected to demonstrate the following behaviours, skills, knowledge.

  1. Phase I

    Understands requirements of the job, applies knowledge and skills to complete tasks.

  2. Phase II

    Demonstrates competence in own discipline, field or trade and mastery of job content and responsibilities.

  3. Phase III

    Applies highly developed knowledge and expertise successfully to roles and responsibilities; acts as a key resource to others.

  1. Phase I

    Uses tools, technology, products and information as instructed.

  2. Phase II

    Demonstrates mastery and competence in using technology, systems, processes and/or information sources.

  3. Phase III

    Maintains an in-depth understanding of technology, systems, processes, and/or information sources; often acts as a resources to others.

  1. Phase I

    Identifies when assistance is needed and asks for help from the appropriate source.

  2. Phase II

    Regularly uses knowledge and training to independently assess and deal with issues and problems; collaborates with others as appropriate.

  3. Phase III

    Uses expertise to deal with complex problems and issues; explain matters, and develop ways of assisting others or preventing problems.

  1. Phase I

    Builds knowledge and understanding by making efforts to find answers to questions, learn new approaches and methods.

  2. Phase II

    Identifies needs for new abilities on the job; adds to knowledge and skills through seeking and taking advantage of opportunities for development.

  3. Phase III

    Identifies needs for new abilities on the job; adds to knowledge and skills through seeking and taking advantage of opportunities for development.