FAQs for Students about Online Testing

For fall 2020, many UCalgary classes are solely online, including tests and exams. These FAQs aim to address common questions about online testing. For specific concerns, please connect with the Exam Centre at access.exams@ucalgary.ca.

No, students are not expected to book any online tests administered through the SAS Exam Centre. If other students in the class can write at any location, so can you. Adjustments for accommodated additional time and breaks will be made by the instructor of the course.

No. For fall 2020, the SAS Exam Centre is only available to students who are completing in-person (i.e. on-campus) exams. Students cannot write online exams at the exam centre.

Students are required to complete the accommodation process at the start each semester by using the Clockwork portal to request accommodation letters. While instructors are notified each Monday that a student in their course has accommodations, students should also connect with their instructors. Students can download a pdf of their accommodation letter from the Clockwork portal and can email it to their instructor to start the dialogue.

  1. Please note:

    Instructors need a minimum of 7 days to set up exams. Make sure that you generate your accommodations letter at least 7 days prior to any tests, quizzes, or exams.

    If you change courses or lecture sections, you will be needed to go back and request letters for those classes.

Students should check the length of time provided before writing any test. This approach provides opportunities to connect with the instructor about any discrepancies.

Details can be checked by going to the “assessment” tab in Clockwork and then selecting “quizzes”. Click on the link for the specific quiz to get to the quiz details page. A labeled diagram is included below:

In fall 2020, the university required instructors to provide 50% additional time to address technical issues during online tests. As such, SAS students should receive both their accommodated time extension and technical support time.

Your accommodated extra time is based on the original length of the exam (base time) and then adding technical time (base time x 0.5). The total writing time of your test is calculated as follows:

Original length of test (base time) + Accommodated time + Tech time (base time x 0.5).

We have advised instructors to add accommodated break time to the test time and you will be required to self manage your breaks as needed. If the break time is longer than the test, you and the instructor may need to work out an alternative arrangement in these rare circumstances.

There are no time accommodations added to the 24 hours. These tests are not designed to take the full 24 hours, so your accommodations are already covered.

As a starting point, connect with access.exams@ucalgary.ca for a general answer. For specific concern, you may need to connect with your Access Advisors.