Student support during COVID-19

Academic support

Do you need help with your academics – such as with writing, online learning, or deciding what program to take? The Student Success Centre can help. You can make an appointment by phone or email, talk to someone immediately using their virtual front desk – or even ask grammar and citation questions online.

Student Success Centre

Wellness

Visit the Student Wellness Services website for information on health and mental health services. For mental health support, email sar@ucalgary.ca. If you are a student in immediate distress, please contact one of our after-hours partners. You can find more mental health resources for students on the Student Wellness Services website.

Student Wellness Services

Financial resources

We've created a resource page with information about some of the financial programs available to students during the COVID-19 pandemic. Information is being updated often so check back regularly. 

Financial resources during COVID-19

Remote programming

There are many remote services available to support you as a UCalgary student during the COVID-19 pandemic.

Enrolment Services

Enrolment Services has a virtual service desk that you can connect to through Zoom. They are also offering remote advising through Q-less, either through the app or website. They also have a virtual service desk that you can You can also call 403.210.7625 (toll free in Canada and the US 1.855.246.7625) or email esdocs@ucalgary.ca. Check out these FAQs.

International student support

International Student Services is offering advising through Zoom and email. If you are an international students requiring assistance, email international.advice@ucalgary.ca from your UCalgary email account, and an ISS advisor will respond. You can also visit the ISS FAQs here.

Indigenous student support

Writing Symbols Lodge is offering student advising and ISAP advising appointments. You can book by emailing staff at writingsymbolslodge@ucalgary.ca.

Career Services

Book a phone or Zoom appointment with Career Services through  CareerLink. You can use eReviews for resume reviews over email, view Career Clips any time and access online resources on career development, job search and degree profiles.

Faith and Spirituality Centre

The Faith and Spirituality Centre (FSC) is posting tips and resources daily on their Instagram and Facebook pages. If you’re signed up for their weekly newsletter, you will continue to receive that. The FSC is also hosting weekly sessions on Zoom. Please visit their website to view what is available online.

Chaplains are also available for one-on-one support through zoom or phone, please visit FSC's contact page to connect with a chaplain directly.

Women’s Resource Centre (WRC)

The WRC is offering peer support through Zoom and Skype. You can schedule an appointment by sending an email to women@ucalgary.ca.

Leadership and Student Engagement

Co-curricular Involvement Advising appointments are available through Zoom, video or phone call. You can book an appointment with an advisor on the Involvement Portal. You can still maintain your Co-Curricular Record and schedule Involvement Advising appointments by emailing involve@ucalgary.ca.

You can access the UCalgary Gallup Portal. Complete your CliftonStrengths Inventory or, if you already have, check-out your results, action planning guides and unique Strengths information.

Students interested in becoming Orientation Leaders can find out more and apply here. Training will be online through Zoom and D2L. Contact oweek@ucalgary.ca for information.

Student Accessibility Services

Students can reach Student Accessibility Services by phone at 403.220.8237 or over email at access@ucalgary.ca. Contact information for each advisor is on the SAS website.

Sexual Violence Support Advocate

The Sexual Violence Support Advocate can be reached at svsa@ucalgary.ca. You can find a full list of community resources on the sexual violence support website.

Student Ombuds

The university’s Student Ombuds is available for phone meetings. You can schedule an appointment online at ucalgary.ca/ombuds. You can also leave a message at 403.220.6420 or email ombuds@ucalgary.ca.

New student registration assistance (NSRA)

If you’re an in-coming student who need help with course registration, you can connect with the NSRA team to learn how to build a schedule, navigate the registration system, and connect with other campus resources. Visit the NSRA website to book an online appointment and email your questions to firstreg@ucalgary.ca.

Libraries and cultural resources

Our libraries are currently closed, but you can access one-on-one support and many library resources remotely. A chat feature allows you to consult with a librarian. All electronic resources are available 24/7. View the library’s COVID-19 update webpage.

Zoom

Spring and summer classes require a unique password to enter them on Zoom. Make sure you know your password before your classes begin. Learn how to join a Zoom meeting in D2L. For a list of FAQs related to Zoom, visit this page.

When using Zoom for UCalgary courses, the name you display must always be the name that is officially associated with your UCID – your legal or preferred name(s) listed in your Student Centre. Learn more on UCalgary's Zoom guidelines page.