Service Requests

Maintenance, Caretaking, Space Design, Furniture, Renovations, and Capital Planning

Customer Care Centre occasionally experiences higher-than-normal request volumes. We appreciate your patience during these times as we work to respond and alert our maintenance teams. If your issue is urgent, please contact Campus Security

Help get it fixed. ❤️ your campus. Notice a building or grounds-related issue on campus? Help get it fixed by submitting a Facilities service request for maintenance or caretaking. Customer care staff are available Monday-Friday, 8 a.m. to 4:30 p.m.

Online request

Submit your maintenance or caretaking request online through ARCHIBUS, Facilities' online service request tool.


Email request

Submit your request to the Customer Care Centre by email.


Call customer care

If you have any questions about submitting your service request online, you can contact the Customer Care Centre by phone.

(403) 220-7555

Campus Planning, Architecture, Engineering and the Project Management Office collaborate to lead and coordinate all space redevelopment and construction on campus. Space modification requests to be initiated by an authorized individual on behalf of a Dean's office or business unit. Facilities reviews requests based on space requirements, planning priorities, proposal objectives, scope and funding. Once the review is complete, Facilities will follow-up with the request initiator on next steps.

Online request

Submit your proposal through ARCHIBUS, Facilities' online service request tool.


Email questions

Submit any questions about project requests or status updates by email.