Guide to Services for Students 2019/2020
Guide to Services for Students 2019/2020
All students registered at the University of Calgary are required to pay a student service fee based on full-time or part-time status. We report on how this fee supports the student experience annually. Annual reports can be downloaded from this page. Below are more detailed descriptions on how to access services and supports to make a great student experience.
- Information Technologies
- Office of Registrar and Enrolment Services
- Faculty of Graduate Studies
- Services for Indigenous Students
- International Student Services
- Student Ombuds
- Career Services
- Leadership and Student Engagement
- Student Success Centre
- Scholars Academy
- International Opportunities
- Student Wellness Services
- Student Accessibility Services
- Women’s Resource Centre
- Faith and Spirituality Centre
- Creating a Safe and Secure Community
- Accommodation on Campus in Calgary
Please note that, to help prevent the spread of COVID-19, services are now being offered remotely. See what's available and how to connect.
1. Information Technologies
Information Technologies (IT) provides computing and media services, including many online services available to students.
Other free software
Top Hat eLearning software
Top Hat eLearning software: If an instructor uses Top Hat in the learning environment for their students, those students can access the software at no additional costs. Learn more here.
Students can purchase a variety of software at significant discounts for home use. This includes software from Microsoft, Adobe, and more. Access to licenses expire upon termination of student status with UCalgary. To purchase software, you will need to first register here with your @ucalgary.ca email.
2. Office of Registrar and Enrolment Services
The Office of the Registrar includes Enrolment Services and provides supports to all UCalgary students with various activities associated with their student record. These services are available to students at no additional charge.
Student Portal and your Student Centre
Access important information on grades, finances, exam schedules and more. Many requests for service can be done through the Student Centre including requesting an enrolment verification letter, official transcripts, or tax forms.
Support for registration, awards, fees and financial aid is available through Enrolment Service advisors who are available to answer phone calls and email inquiries. In addition, support is also provided through video tutorials to help guide you through some of the registration and application processes.
Registration exemption requests
Support is available as needed when a student is faced with unforeseen circumstances during the academic term.
Academic Requirements (AR)
This online tool identifies the requirements you need to complete your degree and shows you scenarios if you plan to change your program or add a minor, concentration etc. AR helps you track requirements as you complete them. Find it under “My Academics” in your Student Centre.
- Schedule Builder is a web-based tool to help you schedule courses. It’s a great benefit for students in cohort-based programs trying to find an open option that fits into their schedule.
- As a UCalgary student, you are eligible to apply for many scholarships, awards and bursaries. Please visit the awards website for more information.
- For advice on federal and provincial student loans please connect with our financial aid department.
3. Faculty of Graduate Studies
The Faculty of Graduate Studies
The Faculty of Graduate Studies provides leadership and support for graduate education and research through graduate professional development with MyGradSkills, direct student service assistance, and questions regarding graduate fees. The Graduate Scholarship Office provides support to graduate students as they seek funding opportunities throughout their academic career and is responsible for managing all processes involved in graduate scholarship funding. You can find more information here, or by contacting their office at email@example.com.
4. Services for Indigenous Students
Services for Indigenous Students
Writing Symbols Lodge provides a culturally-appropriate environment that encourages and supports the success of Indigenous students in their pursuit of knowledge and higher education. The Writing Symbols Lodge offers social and programming space for students and provides Indigenous students access to an on-site computer lab. Staff provide one-on-one advising related to pre-admissions, general academics, financial, personal (non-academic) or self-declaration to current and prospective Indigenous Students. Writing Symbols Lodge coordinates a transition year program through Open Studies for Indigenous students.
The program includes three university courses, taken as a cohort, as well as weekly academic workshops, dedicated advising support, cultural support and peer support. There are also specialist supports for Indigenous students in Career Services, UCalgary Student Wellness Services, Admissions and Recruitment.
5. International Student Services
International Student Services
International Student Services (ISS) provides support services and customized advising for all international students adjusting to studying at UCalgary and to life in Canada. This includes programs that connect international and Canadian students. ISS includes one full-time Regulated Canadian Immigration Consultant (RCIC), one Regulated International Student Immigration Advisors (RISIAs) for temporary residence immigration advising (study permits, work permits, and visas), and one casual RCIC for permanent residence immigration advising.
6. Student Ombuds
The Student Ombuds
The Student Ombuds is a confidential support for when you need advice about a situation in your program. Whether you are required to withdraw, facing an appeal or investigation etc. they can advise you of your rights and help you navigate the process. The Student Ombuds (Jeff Stransky) can connect with you by phone, email, SKYPE or ZOOM or in person in MacEwan Student Centre (MSC) 274.
7. Career Services
CareerLink is students’ go-to hub for everything Career Services — book advisor appointments, register for events and search for jobs all in one place. For students thinking of international careers, MyWorldAbroad is a web platform for developing global careers skills. All UCalgary students have access – just use your UCalgary email address to log in.
8. Leadership and Student Engagement
- Orientation – Fall Orientation, Online Orientation, First Year Council
- Welcome Centre – advising, assisting new students
- Leadership Programs – Camp LEAD, CliftonStrengths for Students, Co-Curricular Record, Emerging Leaders, Leadership Exchange conference, Leadership on Demand, Peer Helpers, Sophomore Leaders, Student Activities Fund
- Community Engagement Programs – ucalgarycares – days and nights of service, reading week programs, spring and summer programs, Meal Exchange
- Student Life Programs – UcalgaryStrong, UCalgary Meet-Up, Unwind events, Last Lecture Series
9. Student Success Centre
Some of the programming and services include:
- Writing support
- Academic integrity
- Success seminars
- Academic development
The Student Success Centre helps students navigate the academic side of their university experience. The SSC offers academic support for undergraduate and graduate students through workshops and one-on-one appointments, which can be tailored to each student's needs.
The Scholars Academy strives to enhance the academic and professional development of outstanding undergraduate students. They provide unique programming and individualized support for the university’s most ambitious students.
11. International Opportunities
Photograph by Jessica Wry
UCalgary facilitates a variety of opportunities – such as group study, exchange with an international institution, or volunteer programs – for students to get an international experience while studying for their degree. We are committed to making international opportunities accessible; there is over half a million dollars in UCalgary funding available to students going abroad on UCalgary programs, plus a variety of external awards that you may be eligible for.
The Study Abroad team provides comprehensive advising and support to students before, during and after their program, including offering pre-departure orientations for all UCalgary students going abroad in line with the University’s International Travel Policy. They also administer travel grants available to all UCalgary students and the incoming exchange application process.
12. Student Wellness Services
- Health Services include family medicine, travel medicine for study abroad students, chiropractic care, psychiatry, nutrition, massage therapy
- Health Promotion and Outreach, including peer support and activities at the Campus Community Hub
- Mental Health Services includes Wellness Online (D2L course), case management, student-at-risk support, workshops and group programs, and short term counselling services for personal, academic and career development. An After-Hours Telephone line, in collaboration with the Distress Centre and Wood’s Homes Community Resource Team, is available whenever the Centre is closed.
13. Student Accessibility Services
Student Accessibility Services
Student Accessibility Services (SAS) works collaboratively and innovatively with the campus community to create an accessible, equitable and supportive learning environment that enhances each student's academic and personal development. Their office is open to both prospective and current students at either the undergraduate or graduate level.
14. Women’s Resource Centre
Women’s Resource Centre
The Women's Resource Centre provides a safe and supportive place to advance gender equality and build community through sharing, learning and teaching where all experiences are valued, and everyone is offered the resources necessary to make informed choices.
15. Faith and Spirituality Centre
Faith and Spirituality Centre
The Faith and Spirituality Centre seeks to cultivate a pluralistic community by encouraging cultural and religious literacy, community building, and social change as an integral part of the student experience. They offer a variety of programs and services.
16. Creating a Safe and Secure Community
Student Conduct Office
The Student Conduct Office works with all members of the university community to facilitate the resolution of alleged student non-academic misconduct. Any member of the community who has observed, or been subject to, an alleged incident of student non-academic misconduct can report an incident.
Campus Security, Risk Management and Insurance, Environment, Health and Safety
Campus Security works closely with the university community, Calgary Police Service and other agencies to maintain UCalgary as a safe place to live, work and study.
A diverse range of services for students includes support for the Safe Walk and Working Alone programs, security for student events, risk assessments, WCB coverage for distance education students, international travel registration, various types of liability, vehicle and accident insurance required for students to complete academic programs and research, health and safety and environmental programs, and international and domestic emergency response.
The Office of Diversity, Equity and Protected Disclosure (ODEPD)
The Office of Diversity, Equity and Protected Disclosure (ODEPD) provides leadership and serves all constituencies on campus, including students through partnerships, advocacy, advice and consultation, protected disclosure investigations, education opportunities, learning events, committee work and funding for diversity, equity and inclusion related events on campus.
ODEPD and the Protected Disclosure Advisor provide a forum where students can voice their concerns in a safe and confidential setting. Students can bring their concerns forward to the Protected Disclosure Advisor. The Director also advises students on DEI course work/research, provides letters of reference and works with student groups on their DEI initiatives.
The Sexual Violence Support Team
The Sexual Violence Support team provides confidential support and care for any university community member impacted by sexual violence, whether it occurred on- or off-campus, or before their time at UCalgary.
17. Accommodation on Campus in Calgary
For longer visits associated with residential study weeks/classes in spring and summer, traditional student accommodation is available for one-to three months contact through Residence Services see ancillary/residence/live-with-us/places-to-live/springsummer.