A new way to access employee support
Employees can find support for common requests and get help via our unified UCalgary Support platform.
Following up on a ticket?
If you're an employee looking to follow up on a UService question you submitted, login to UCalgary Support and visit the 'My Account' section. From there you can view your request, track progress or see customer notes. All in one place.
*Note: All IT related tickets and all other tickets submitted as of April 15th 2026 will be viewable in your account.
UService is here for all your employee support needs
We are still here to provide support with all your most common Finance, IT, People and Culture, and Research Services (IRISS and RMS) questions, only now with the addition of the new UCalgary support platform we're part of a more connected support experience that gives you more ways to get what you need. The UCalgary Support site offers ways to:
- Find answers for common questions with a searchable knowledge base, powered by AI this search will improve and evolve as we use it
- Get help your way through chat or by submitting a request
- Track your support requests anytime through the My Account section
- Find links to more services directly with access to information from across the university available in one place
- Or call UService just like you always have
Whether you choose self-service or connect with a team, you’ll get the support you need through a more seamless, connected experience.