Welcome to UService

How We Can Help

UService offers guidance, support and training in the following areas:

Finance

Finance

Accounts Payable & Receivable
Corporate Cards
Payroll and Timesheets
Project Creation and Maintenance
Research Accounting
Supply Chain Management

Information Technologies

Information Technologies

Navigating systems and tools
Troubleshooting common issues
Phishing
Technical support for university owned software and applications

People and Culture

People and Culture

Benefits and Pension
Tuition support
Leaves
Forms
Hiring and Onboarding

Research Services

Research Services

Institutional Research Information Services Solutions (IRISS)
Research Management Systems (RMS)

 

Contact UService

UService supports UCalgary employees with Finance, IT, People and Culture, and Research Services (IRISS and RMS) questions through:

Chat with URex

URex, the UService virtual chatbot, is available 24/7. If URex can’t help, a ticket can be created, and a live agent will respond during business hours.

For IT support during business hours, you can join the chat queue to speak with a live agent. For help with password and/or MFA resets, admin access for software installation, and linking UCID/eID, call UService at 403.210.9300.

Click here to chat with URex (go to chat button on the bottom right of the screen)

Phone

403.210.9300 
or 1.888.342.3802 
(Toll-free within North America)

Hours:
Monday through Friday
8 a.m. to 12 p.m. 
1 p.m. to 4:30 p.m.
(Closed over lunch)

Email

Please choose the contact for the support you need:

finance@ucalgary.ca

it@ucalgary.ca

hr@ucalgary.ca

onboarding@ucalgary.ca

RMSHelp@ucalgary.ca

iriss.support@ucalgary.ca

In person

Main Campus
Tue, Wed, Thu
1 p.m. to 4:30 p.m.
Math Sciences, 7th Floor

Foothills Campus*
Tue, Wed, Thu
8:30 a.m. to 12 p.m.
*no in-person IT support is available at this location
Health Sciences Centre, Room G351