SES Strategic Plan

Bringing strategy to life

Engage

Shape the future of Student and Enrolment Services

We're entering an exciting phase at the University of Calgary. Our institutional strategic plan, Ahead of Tomorrow, will guide our journey over the next seven years. In alignment with this renewed direction, Student and Enrolment Services (SES) is embarking on a transformative path, crafting a dynamic three-year strategic plan rooted in collaboration, feedback, and inclusivity.

This strategic plan isn't just a document to gather dust; it's our shared roadmap, ensuring alignment with broader university plans and fostering a future-focused SES that places students at the core of our mission. With an unwavering commitment to student support and well-being, our plan provides clear direction, optimizes resources, and enables us to meticulously track our progress towards key milestones, all with a relentless dedication to enhancing the overall student experience in their academic journey.

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Leaders create futures that currently do not exist. It’s time to start something.

Verity Turpin

Our guiding principles

We're forging this path collaboratively, with feedback at its core, and your involvement is the key ingredient to its success. Your perspective, passion, and commitment are crucial to chart a future-focused plan.

The SES Strategic Plan, and the broader planning process, will be guided by a number of interconnected principles.

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Simple

We're committed to making the planning process straightforward and easy to understand, ensuring that everyone can follow along and get involved.

Diverse hands meeting together

Inclusive

All perspectives are needed to ensure our collective success. Equity, diversity, inclusion, accessibility and Indigenous engagement will be considered at every step of this journey to ensure all voices are given an opportunity to be heard.

A checklist with checkmarks

Comprehensive

The plan will be designed to cover all aspects of Student and Enrolment Service's operations, from academics and research to community involvement and student-centered contributions.

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Future-focused

We're committed to forward-thinking strategies, preparing our students, faculty, and staff for future challenges and opportunities by embracing innovation and entrepreneurial thinking.

A framework for success

The forthcoming strategic plan embodies our shared vision for a future marked by dynamic growth and unwavering excellence. In crafting this blueprint, we’re committed to an inclusive approach that incorporates valuable input from students, staff, and other campus stakeholders. Through extensive consultation and engagement, their perspectives will significantly inform how we define and align the critical elements that guide our collective journey:

Vision

The future-focused declaration of our purpose and aspirations. What we want SES to become.​

Mission

Communicates our reason for being, and how we will serve SES stakeholders. Who we are and what we value. ​

Values

Our informal values are the sum of our approaches and aspirations as a community. Often, over time, informal values are enshrined as formal values and provided institutional support and recognition.​

Goals

Strategic goals are the long-term objectives of SES, and operational goals are the daily milestones that need to be reached to achieve them. When setting strategic goals, think of our values and long-term vision.​

Tactics

While strategy is the action plan that takes you where you want to go, the tactics are the individual steps and actions that will get you there​.

Assessment

What have we achieved against our planned targets and outcomes?

Our shared roadmap

We’re ready to hit the ground running in the collaborative development of the SES Strategic Plan. 

The plan (and corresponding stakeholder engagement) will be developed over five phases, with significant opportunities for ongoing feedback and inclusive dialogue throughout.  

Timeline update from Sept. 28
SES engage

Phase 1: Engage

Who are we?

Defining SES vision, mission and values 

Fall 2023 

Following the SES staff engagement sessions in fall 2023, we've collected the feedback, themes and perspectives that were shared into a summary of what we've heard.
Read the report summary
A person's shoe

Phase 2: Explore

Where are we now?

Fall 2023 

Establish

Phase 3: Establish

Where do we want to go? 

Goals & Objectives 

Winter 2024

Enable

Phase 4: Enable

How are we getting there? 

  • Action Plan​ 
  • Tactics​ 
  • Critical Path 

Early 2024

Elevate

Phase 5: Elevate

How do we determine success? 

  • Performance Targets​ 
  • Score Card​ 
  • KPIs/OKRs​ 
  • Assessment of what we have achieved against our planned outcomes and targets. Identification of variances and drivers - management to targets and mitigating tactics. Progress and reporting.​ 

Early 2024