Professional Model of Social Work Practice
By
Cathy Armstrong, September 1994
For
Richard F. Ramsay
SOWK 333
Faculty Social Work, University of Calgary
Note: The hard copy of this paper was scanned and digitalized. Hopefully, all related errors have been corrected. Minor editing was carried out.
METHOD AND PRACTICE
Introduction
The purpose of this article is to
demonstrate my understanding of a professional model of social work, which can
accommodate a pluralistic theory base and a diverse range of interventive
methods. Academic and practicum experiences have led me to conclude that “my
comprehensive model of social work” is a combination of the holistic model
proposed by Ramsay (1994), which he derived from the design-science discoveries
of R. Buckminster Fuller, and the feminist (Morrell, 1987) and structural
(Carniol, 1992) approaches described in contemporary social work literature. To
provide a rationale for my comprehensive model, I will identify the
assumptions, ideas and concepts of the holistic model, and elaborate on the
feminist, arid structural theories that inform the model. Also, I will describe
relevant assessment and interventive methods, and conclude with a discussion of
the evaluation approaches and scientific procedures I would use to test the
merits of my interventions.
In the next three sections, I will
discuss some of the underlying values, beliefs, and assumptions of the holistic
model and of feminist and structural theories. I will then discuss the
similarities between these theories and how they can be combined to create a
comprehensive model of social work practice.
Holistic
Model of Social Work
Building on the efforts of others
and Fuller’s comprehension of the
tetrahedral structure found in Nature, Ramsay (1994) presents a holistic
framework to conceptualize the core components and essential relatedness of the
profession of social work grounded to the dynamical structure of a minimum
system. Fuller’s geometric comprehension of holism is based on the principle of
synergy in that “the behavior of whole systems (is) unpredicted by the behavior
of any part of the system when considered only separately” (Fuller &
Kuromiya, 1992 cited in Ramsay, 1994, p. 180). When applied to social work,
this assumption highlights “there is nothing in the separate experiences or
behaviors of one person which by itself will precisely predict how the sum of
the experiences or behaviors of that person will act together in the future”
(Ramsay, 1994, p. 180).
Thus, the creation of the geometric model
was in response to social work’s call for a “whole systems model of the
profession that is abstract enough to be globally generalizable and practical
enough, to be used at a local agency or an individual practitioner level”
(Ramsay & Van Soest, 1990, p. 17). Consequently, I chose this model because
it draws attention to the core components of a whole system and the relatedness
of each component. The model provides a common structure for locating known
information and identifying parts where little or nothing is known about the
system. In addition, the model offers a way of conceptualizing social work from
a different view. Thus, it can help the profession separate from Newton’s conception of
the universe as a static structure. This is a view in which the universe is
assumed to be highly ordered and predictable, and all of its elements exist as
independent entities in their own separate space and time. This is a “divided
wholeness” view in which separated parts are brought together to form or
construct a whole system (Bohm, 1983). A whole system is defined as the sum of
its (previously separate) interacting parts. From an analytical perspective, a
system therefore can be reduced or separated into its independently existing
parts for explanatory analysis.
The tetrahedron represents the structural
configuration of a minimum whole system grounded to Bohm’s work on an
“undivided wholeness” conception of the universe. This view combines with
ancient Vedic philosophy from India
and postmodern developments in science in which the universe is seen to be a
constantly changing and transforming structure (Jitatmananda, 1993). All of its
parts are assumed to be deeply interconnected which cannot be reduced into
separated independent parts for the purpose of explanatory analysis. Whole
system components of universe from this perspective are recognized as always
being more than the sum of their interacting parts. The interconnected parts of
a minimum whole system, from a three-dimensional perspective, give it the
structural look of a four sided triangle-based pyramid. But, when the three
upright sides are unfolded, it can be displayed two-dimensionally as a
triangular framework with four core components interconnected by a minimum of six relational bonds. Figure
1 shows that the triangular faces of the minimum whole framework can be
progressively divided by intersecting the sides of each triangle face at their
mid-point and joining the points to model the progressively unfolding
complexity of any system-specific configuration.
The holistic model of social work proposed by Ramsay (1994) includes
the following four components:
Domain of Practice: This component depicts the systemic person-in-environment
(PIE) perspective which defines the central purpose of social work practice.
This component unites the historical dual purpose. Thus, the central purpose of
practice is focused on relationship dynamics and directed to the unifying goal
of effecting changes in the social conditions of society, and the ways in which
individuals achieve their potential, for the benefit of both.
Paradigm the Profession: This component addresses the need for an enduring group of adherents to coalesce around an agreed-on domain of practice, values and ethics. Thus, the notion of the dual purpose practitioner specializing only in personal problems or social reform issues exclusively is diminished.
Domain of Practitioner: This component depicts the workers own person-in-environment systems, personally and professionally in terms of values, cultural background, affectional support, community resources and personal well-being.
Method of Practice: This component represents the systematic methods of problem-solving and specific intervention procedures that social workers use to organize their knowledge values, and skills into action.
All four
components can be multiplied into progressively more complex detail and
presented as a comprehensive whole system model. Figures 2 and 4 show that the
person-in-environment Domain of Practice can unfold into a minimum four factor
system consisting of the person, personal otherness, resource otherness, and validator
otherness elements (Ramsay, 1994). This illustrates a one-part person,
three-part environment conception of two components of the model: Domain of
Practice and Domain of Practitioner (Ramsay, 1994). Figure 3 shows that the
Paradigm of the Profession component can unfold into a model representing the
generic practice elements of social work: client, change agent, action and
target systems. This illustrates a generalist map of micro-macro practice
options and allows for a wide range of specialized roles in the profession.
Figure 5 shows that the fourth component, Method of Practice, can unfold into a
minimum three or four phase model of the problem-solving process. Figure 6
shows integrated holistic map of how the three systemic components are
co-operatively linked and move along their respective pathways, through the
systematic helping process.
Hence, this
model calls attention to the primary focus on the transactional patterns
between the person-in-environment elements. In addition, the central purpose of
practice directed to the goal of effecting changes in the social conditions of
society, and the ways in which individuals achieve their potential for the
benefit of both, is embraced by this model (Ramsay, 1994). Consequently, as a
practitioner, I can work with a variety of people and different social systems
arrangements, functioning to facilitate goal defined social relationship
changes with a person-in-environment system. Furthermore, inclusion of the
validator otherness factor (as a core element) in the domain components
addresses the criticisms directed at other system models by expelling the
notion that interactional reciprocity between system factors assumes benevolent
mutuality. Lastly, the geometric model can provide me with a common organizing
framework whereby, I can conduct comprehensive assessments and simultaneously
identify and choose prob1em-solving interventive strategies which help to
advance the social well-being of individuals, families and communities.
Feminist Theory
As Morell
(1987) asserts, a feminist perspective can provide direction for social workers
struggling to unite their commitments to personal and social change.
Accordingly, I chose the feminist approach because the ideological
underpinnings are closely linked with the values and goals of social work.
Feminist
practice was developed by practitioners in an attempt to integrate feminist
theory, commitments, and culture, with conventional approaches to social work
practice. In addition, feminist practice can be applied in diverse settings; as
feminist practice goes beyond non-sexist women’s issues orientation (Johnson,
1992). Thus, feminist theory, applied to social work is an attempt to link the
personal and the political dimensions of human experience.
The work of the
Feminist Practice Project sponsored by the “Committee of Women’s Issues of the
National Association of Social Workers” has resulted in a set of propositions
and assumptions that inform the activities of feminist practitioners. These
assumptions, found in the writings of Bricker-Jenkins (1991), include:
1. Implicit in
feminist practice is a belief that the inherent purpose and goal of existence
is self-actualization.
2. Within
feminist theory there is the belief that it is possible to identify and
mobilize inherent individual and collective capacities for healing, growth, and
personal/political transformation.
3. Feminist
practice provides a different world view. Instead of looking at the social
worker as the changer and the client as the changed, a feminist perspective
views the changer and the changed as one.
This different
world view forms the basis for such characteristics of feminist practice as
mutuality, reciprocity, consensual decision making, the valuing of process, and
paying attention to all dimensions of the human experience, particularly the
physical and the spiritual (Bricker-Jenkins, 1991, p. 273).
Feminism
acknowledges the issues of power in relationships, promotes self-determination
and equality, and recognizes how gender roles affect the person within their
social environment. Hence, I have chosen
to combine the geometric model with feminist theory as a I believe that they
complement one another. In utilizing the geometric model, I am able to identify
power imbalances. Utilizing the feminist theory, offers me a broad political
view of how problems in living can be created and perpetuated within a society
that has typically oppressed people who do not “fit” within the culturally
defined parameters of what is “desirable”.
Morell (1987) suggests that a feminist
perspective may provide direction for social workers struggling to unite their
commitments to personal and social change. Feminism’s credo “the personal is
the political” recognizes that one can not separate the two (Morell, 1987). Thus,
the interconnection between the individual arid their social existence is the
cornerstone of feminism in theory and practice. For social work, this
integration provides a primary focus on the whole system relationships between
people and their environments. This integration also provides for a method of
practice that integrates practice principles and skills for work with
individuals, groups, families, and groups within an organizational, community,
and cultural context.
Since these goals are compatible with
social work, a feminist perspective of practice helps me understand and
integrate the transactions between people and their environments. Within this
context, I can take on a variety of roles as a practitioner, in a variety of
settings, while retaining my commitment to the central purpose of social work.
Bricker-Jenkins and Hooyman (1986)
assert, feminist ideology offers the hopes of human liberation and of enabling people (in all
their diversity) to become what they are capable of becoming; free of fear and
exploitation. Thus, the notion of the equality of relationships, and central
social work values of self-determination, and the uniqueness of the individual
are compatible with feminist practice. Since the basic tenets are closely
linked with social work values, my values, and the values espoused at my
practicum placement, I can incorporate this mode of practice into my work with
individuals, families, groups and the community.
Structural Theory
Drawing upon Moreau’s
work, Carniol (1992) examines empowerment and progressive social work practice.
More specifically, he draws attention to empowerment with reference to the
social worker’s action in:
“Maximizing client resources; reducing power inequalities in client-worker relationships; unmasking the primary structures of oppression; facilitating a collective consciousness; fostering activism with social movements; and encouraging responsibility for feelings and behaviors leading, to personal and political change” (Carniol, 1992, p. 1).
Within this practice reformulation, the historical and current economic
and political climate is paramount in’ understanding the conflicting practice
theories. In addition, Moreau refers to patriarchy, racism, capitalism,
hetrosexism, ageism, and ableism, as
interlocked “primary structures” that reproduce various forms of inequality.
Moreau’s analysis also includes “secondary structures”. Examples of these
secondary structures would include: personality, family, community bureaucracy,
those of the media, schools, and government (Carniol, 1992, p. 5). Carniol
asserts that the terms “primary” and “secondary” are used because the primary
structures of oppression have a far greater impact on secondary structures.
In short, the structural approach
acknowledges the dominance of the primary structures of oppression in order to
eliminate them, and at the same time goes beyond a focus on these secondary
structures. Thus, this approach can be incorporated within the holistic model,
along with and as well as the feminist approach of practice. The holistic
model, as I previously stated, does not assume benevolent mutuality between
systems factors. The inclusion of validator otherness factors in the domain
components, invites me to look at the validators that influence all the
elements. Hence, the holistic model provides me with a method of
problem-solving action. In terms of the structural approach, Carniol (1992)
outlines the major the major elements of structural social work process of
helping which includes the following phase related actions:
Defense: Responding to client’s need for immediate resources;
advocacy for client rights and for greater resources to clients.
Client
- Worker Power: Acting to share
decision-making power with clients and to demystify professional techniques; no
records hidden
from the client.
Unmasking Structures: Fostering an understanding
of the client’s living/working conditions by linking these to the primary
structures of oppression (patriarchy, racism, capitalism, heterosexism).
Personal Change: Enhanced client power via worker
encouraging clients to take responsibility for feelings, thoughts and behavior
which may be destructive to self or to others; linking feelings, thoughts and
behavior to primary structures.
Collective Consciousness: Respecting the client’s
individuality while raising consciousness about the group or social movement
whose members share similar structural locations with clients; joining such
groups and movements.
Political change: Activism by clients and workers conducted
within social justice organizations and social movements; developing
alternative services and using non-violent conflict tactics;
coalition/solidarity work.
Within this
approach, it is possible to empower clients through processes that may
contribute to the dismantling of structural inequalities. With this approach, I
invite the clients I work with me on a democratic journey; wherein neither
their intra-psychic needs nor their environmental realities are ignored. At a technical
level, I share the rationale behind my actions, my questions, and my
interpretations when working with clients. Thus, a more democratic-egalitarian
approach demystifies techniques, and jargon, plus it provides clients and
myself with choices.
Moreau agreed that social work must work simultaneously on both
liberating persons and changing social structures. Therefore, a worker would
not be relegated to helping clients simply adjust to discriminatory
institutional practices. For example, if someone is being labeled as resistant
because they do not wish a certain medical intervention, or is being denied
access to employment / housing / finances based on their disability, I can
explore this with them. Thus, I am able to explore structural inequities and oppressions
as they relate to my clients, in an attempt to empower them through process.
Consequently, I am then in the position to advocate with clients, or suggest
approaching a group that can help with their situation.
Hence, the
structural approach highlights and intertwines the all too often dichotomized
focus of working with the person or the environment as the central unit of
attention. It also interweaves both political and personal change; like the
feminists who reject the artificial split between the personal and the
political aspects of life (Carniol, 1992). In this model, Moreau also
recognized the need for traditional method skills in individual, family, group
and community work (Carniol, 1992). Consequently, I have incorporated the
structural method of helping as part of my comprehensive model because its
approach to client empowerment leans towards a generalist model of practice.
The next
section of this paper will look at assessment and intervention utilizing the
three approaches that I have identified.
Assessment and Intervention
As a student
social work practitioner at the Optimus program (an outpatient program for
multiple sclerosis patients and their families at a large urban centre teaching
hospital in Western Canada), I am involved with
individuals, families, the program, and the community.
Utilizing the
geometric framework to conceptualize social work allows me, on all levels, to
complete comprehensive assessments and subsequent interventions based on the
core principles and values of social work. While working at the Optimus program
I was able to utilize the geometric whole system model in a variety of ways
with individuals, families, the program, and the community.
For example,
when I was working with “Alice” (a young, recently deserted, Canadian-born
daughter of a Middle East family) and her mother, we looked at the Domain of
Practice (PIE) component as a way to systemically assess Alice’s current
biopsychosocial spiritual situation. Consequently, I could focus on both
intra-psychic and social environmental factors that impacted Alice and her mother’s situation. As an
assessment tool, this component of the model encouraged a dynamical assessment
process (in an attempt to focus on the latent and manifest functions of complex
relationship patterns) rather than searching for the “root” cause in a linear
chain of cause and effect.
Identifying PIE
as a core component, ensured that I did not mechanically separate the
intrapsychic and environmental factors. At the same time, t could look at the validator factors that influenced
all the elements as a way to assess the person-in-environment situation of the
family in a culturally sensitive context. Furthermore, I was provided the
opportunity to address and critique my own biases, values, and practice issues
within the Domain of the Practitioner component (my PIE).
In addition, to
the personal and environmental factors I could also locate validators that
influenced other elements in the PIE component. For example, I could look at
how the medical profession’s dominant ideology of chronic illness contradicts Alice and her family’s Middle East
cultural perception of illness. Alice and her mother viewed MS exacerbations as
isolated acute episodes. Conversely, biomedicine identifies chronic illness as
an ongoing state of disease having continuity over time. Having identified this
dilemma invited me to look at my own, the team’s, and the program’s ideological
constructs which I will address in the evaluation section of my paper.
By referring to
the Method of Practice component of the model, I identified the feminist and
structural approaches as part of my comprehensive model. Both approaches view
assessment as a dialogical process in which the client and the worker share
their perspectives, meanings, and synthesis of the interconnected relationship
patterns. Both approaches also attempt to de-pathologize and politicize (to
uncover the links between the personal and the political) by exploring the
belief systems as an important component; recognizing there is a focus on
patterns of strength; ensuring, the power dynamics of the relationship are
addressed; ensuring special attention is given to the concrete needs and
psychological and physical safety; utilizing knowledge of individual unique
history, conditions, development patterns and strengths.
Therefore, in
practice, assessment and subsequent interventions would be a dialogical process
in which the client and myself would share our perspectives, meanings and
synthesis of relationship networks. In the case of Alice and her mother, I
attempted to demystify the process (by explaining my role, the purpose of the
Optimus program, the role of the other team members) and at the same time
explored how they viewed the process. This, Bricker-Jenkin and Hooyman (1986)
assert, forms the basis for such characteristics to emerge as: mutuality,
reciprocity, consensual decision making, the valuing of process, and paying
attention to all dimensions of the human experience, particularly the physical
and the spiritual.
Utilizing the
whole system model, I can address the target system element in the
Paradigm of the Profession component. Instead of looking at the social worker
as the changer ‘and the client as the changed’, a feminist perspective views the
changer and the changed as one. Within this framework, clients are not viewed
as targets of change but rather are viewed as co-planners of the collective
change agent, client, action system team.
For example,
not everyone that I see identifies themselves as a client when I initially see
them. At times, a physician has concerns
about an individual and refers them to the program. Hence, the person shows up
but does not know why they are referred. At this point I explain my role,
purpose, and the programs services. I also explore their perceptions of why the
physician may have referred them. We can then explore together for example: if
they have concerns that I can help them with and/or someone else, if they have
concerns but do not wish professional involvement, or if the physician has
misread the situation and it is actually their (the physician’s) concern and
not the individual’s.
Accordingly, it is through this process
that determines “at that point” if we will continue to work together. I
highlighted at “this point” since individuals are welcome to return if their
situation changes. For example, I saw one individual who identified that he and
his spouse were having difficulties in their marital relationship. Initially he
did not want to talk about the difficulties, and did not want help because he
did not think social work assistance would help. I offered him some articles on
MS relationships, and further suggested that the articles may shed some light
on some of their difficulties. I did this because individuals particularly
males with MS can have problems with impotence and/or incontinence. Around a
week later his wife phoned and asked if they could come in and talk about the
articles in an attempt to resolve their problem. After that visit I referred
them back to their physician; since what they wanted was medical intervention
for impotence.
I respected this persons right to
self-determination, and at the same, time, I shared my knowledge in an attempt to empower him to
find solutions to his problems with or without professional involvement. At the
same time, I did not want to assume to know what his problems were; however, my
knowledge of MS, and the cultural validators around sexuality and masculinity
guided my intuition in offering him articles that addressed some of these
issues. Since neither wanted to explore the psycho-social implications “at that
time,” I referred them to their physician to explore medical interventions with
an invitation to come back should they want to.
Pincus and
Minahan (1973) assert, that when client’s outcome goals are feasible they
should be paramount in determining the worker’s purpose. They also assert, that
the outcome goals of the client cannot be viewed in isolation; they must be
understood in relation to the outcome goals of all the systems involved in a
planned change effort. In this way I do not see assessment and intervention as
mutually exclusive but rather as a simultaneous process. Consequently, the
intervention which was offered and one that was mutually agreed upon was the
sharing of knowledge by way of articles and then of eventual referral.
Consequently,
there are a number of ways I can localize my intervention actions using the
whole system model. The assessments and subsequent interventions I make in
practice, are guided by comprehensive model, and by my values about equality,
self-determination, and the role of a social worker. I strive to create a
comfortable and empowering environment for my clients. I try not to pathologize individuals but rather try to
understand what factors have affected their ability to make decisions and to
solve problems for themselves.
I will now address other aspects of my
work at the Optimus program as it relates to assessment and intervention. Part
of my placement also requires me to work with community groups to educate and
liaise with, as it relates to the inequities individuals and families
experience.
There are often’ obvious physical
difficulties unique to each individual I see at my placement. However,
difficulties that individuals and families face in light of a chronic disease,
often go beyond the realm of medical and psychological intervention. This is
not to suggest that medical and psycho-social interventions do not have their
place in this setting. However, what I am suggesting is that difficulties
individuals experience, as in many settings, are often exacerbated by
environmental circumstances. Thus, to only focus on the individual, and to
ignore the individual’s environmental circumstances would be to neglect social
work’s central purpose and primary focus.
Consequently, my assessments often
identify environmental factors that are contributing to the problems of
individuals that we see such as: ableism, inflexible work environments,
financial hardships because of inflexible policies, and so on. For example, in Alice’s case she was not
eligible for public assistance until she is divorced, since there is an
assumption on the part of Social Services that there are marital assets despite
proof that there are none. She can’t divorce at this point because of cultural
norms about marriage. Thus, the policies of Social Services contribute to
systemic oppression because they ignore individuals’ unique situations. This
profoundly affects Alice and other individuals who are in this type of
situation. Individually, I can explore this inequity with her and refer her to
agencies/groups that address these inequities. I can also address this with my
team, as well as the MS societies focus group that meets monthly to address issues
that relates to this population.
Hence, the geometric framework helps me to identify structural inequities, and being informed
by the feminist and structural approaches empowers and guides my interventions.
Hence, I can effect change where I can, rather than assuming that it is someone
else’s responsibility. By utilizing this approach empowers me to stretch, and
offers me hope. I am invited to see the bigger picture and make the connections
of how certain patterns can affect individuals in our society.
Lastly, this framework ensures that I
have considered all the important practice issues, as well as provides me with
the opportunity to be flexible in my work. In addition, this framework, allows
me (in practice) to consider different theoretical foundations and address a
repertoire of interventions, as it relates to the complexity of human social
functioning (Ramsay, 1994).
Evaluation
Approaches
I will now address the scientific
paradigms as it relates to practice evaluation approaches.
In a previous
discussion, I addressed my reticence about one of the evaluative tools the
Optimus program uses to measure participants’ functional ability. This tool
takes the form of pre- and post-test measurements done by the physiotherapist,
nurse and occupational therapist as a team, after they have seen the client.
This evaluative
tool essentially measures the team’s interventions. However, as in the case of
Alice the statistics would be skewed because their interventions had little to
do with her going from a functional status of 1 (poor functioning) to a 7 (much improved functioning)
on a scale of 10. I should add at this point the team is not satisfied with
this tool; however, unless the team finds another way to evaluate their
practices, they have to continue with the tool specified by the Health and
Welfare funders of the program.
The type of
evaluation that I just described is grounded in the Newtonian worldview. This
would view implies that nature is “out there”; objectivity is both possible and
desirable; rigorous application of the scientific method is the only route to
reliable knowledge; and human beings can be studied in the same fashion as
atoms and amoebas (Weick, 1987, p.41).
It is
interesting to note that I was told that social work cannot participate with
this form of evaluation because our work with clients is not “objective” nor
“scientific”. Needless to say we have had some very interesting debates on:
what constitutes science, and what is objectivity desirable or for that matter
possible; how has the Western concept of biomedicine influenced practice in
this program; how does this construct influence the way we perceive chronic
illness; and how does this influence the way we intervene and evaluate our
practices.
I have found it
exciting to be able to start to question these concepts, as well as enter in a
dialogue with the team at the Optimus. Since this is a new program and the team
is committed to a client-centered approach, they have welcomed my ideas and
questions as a way to think about, and search for new ways to improve the
program. Even though the team still has to use this evaluation form they have
entered into a dialogue and journey; thinking about their practice as well
searching for alternate forms of evaluation and research.
The journey
that I have identified comes from a different worldview which being explored by
a number of practitioners and researchers. Weick (1987) asserts that by
devising a new synthesis between ancient wisdom and modern physics, it
will be possible to move beyond the constraints placed on the concept by the
mechanistic tradition of classical science. Weick suggests this synthesis
is moving, and should move, towards a holistic perspective of social work.
This would make
sense in terms of social works history of being concerned for the intrinsic
worth and dignity of all people. In terms of health care, Ramsay (1991)
asserts; that the paradigm shifts emerging out of the scientific revolutions of
quantum physics and chaos theory of this
century have surfaced the limits of a biomedical model of health care, and its ties to an underlying machine metaphor paradigm.
Consequently, as I am still developing my model of practice, I am attracted to
the emergence of thinking in holistic health. Also, I am in search for methods
that conceptualize healing as a process, involving the physical, emotional,
social and spiritual dimensions.
When applied to social work research and evaluation, the holistic model
suggests that it is undesirable and impossible to be absolutely objective. It
suggests that the wisdom of our clients experience should be valued, and
further suggests that nonlinear models of cause and effect can replace the
longstanding search for linear cause and effect relationships in social work.
Feminist research practice seems in line with the holistic conception of social
work; the customary superior - inferior status difference
between the researcher and the subject has been redefined as an egalitarian
relationship of two co-researchers within the feminist perspective
(Bricker-Jenkins, 1991). Furthermore, the investigator’s detachment from the
subject has been replaced by a relationship in which co-researchers share with
each other their motivations for participating in the research and personal
experiences that are relevant to the investigation (Bricker-Jenkins, 1991).
These concepts (applied to my experience at the Optimus program) encourage me
to enter into a dialogue with my clients and ask them: What has been helpful?
What hasn’t? What do they think would be helpful? Am I on track? What can they
be doing differently? These are the type of questions that can provide ways to
evaluate our work together. On a program level, (prior to clients being
discharged from the program) we conduct an exit interview asking clients
similar questions: What has been helpful and what wasn’t? What ways can we
improve services? Did we meet your needs? Were your goals met? and so on.
Clients and caregivers are also asked to complete a client satisfaction and
caregiver survey, which is compiled quarterly as a way to evaluate client
service. In addition, the Optimus program with its partners (MS Clinic, MS
Society, Home Care) meet quarterly to review and evaluate services as well as
examine any gaps in services that are not being addressed. I believe these
approaches are more in line with the holistic conception of social work.
One recommendation that is currently being considered is one that suggests the
use of focus groups within the Optimus Program. I think that focus groups made
up of clients, their families, and service providers has the potential to be an
excellent evaluative tool in terms of meeting this populations needs, as well
as providing a way to collectively address concerns, gaps in service, and so
on. Not only would this be an excellent feedback tool in terms of future
programming, it would give the client/families an opportunity to contribute to
future clients well being, as well as demonstrating a true valuing of their
experience, unique to their community. I think we often rely too much on what
professionals “think” is important rather than going to the source that
services are intended for.
Since I am still in the developing stages of my practice model, I believe that
I can continue to develop and learn in terms of practice and evaluation, based
on my understanding of the concepts that I have addressed.
Conclusion
It is important to remember that the commonalities between the approaches I
described in this article are very broad in their approach to practice. There
is no single approach, nor is there a prescriptive set of skills, since the
skills are common to most models of practice. I choose the tetrahedron model
because it holistically “houses” the important components and practice
considerations of social work. This model also offers a broad perspective and a
great deal of flexibility, wherein I can identify and direct change, and work
as a co-planner with others, clients and colleagues included.
As I mentioned earlier, I enjoy working with individuals, groups, families and
community. To do this, the comprehensive model provides me with a holistic
structure and approaches that I can build upon in my practice. As a beginning
practitioner, I believe that this broad-based model will serve me well as it
deals with the entire person-environment network, in its minimum system or more
complex forms. The tetrahedron, feminist and structural approaches require me
to be self-aware by knowing how my values as well as society’s values
and biases affect my interaction with others.
Consequently, it is up to me as a
practitioner to continually strive to evaluate my model of practice in terms of
appropriateness and effectiveness. For now, I am confident that “my
comprehensive model of social work” will provide me with an understanding of
the issues that people are faced with as they interact with their social,
spiritual, physical and political environments. In summary, I believe that my
comprehensive model will ground me as a practitioner to social work practice.
References
Bohm D (1983). Wholeness
and the Implicate Order. London:
ARK
Paperbacks (1992 reprint).
Bricker-Jenkins M, Hooyman NR (1986). A Feminist Worldview: Ideological themes from the feminist movement.
London: Sage.
Bricker-Jenkins M (1991). Feminist Social Work Practice in Clinical Settings.
London: Sage.
Carniol B (1992). Structural social work: Maurice Moreau’s challenge to social
work practice. Journal
of Progressive Human Services, 3(1), 1-20.
Fuller RB, Kuromiya K (Adjuvant) (1992). Cosmography: A posthumous scenario for the future of
humanity. New York: MacMillan Publishing.
Jitatmananda S (1993) (2nd ed.). Holistic Science and Vedanta.
Bombay: Bharatiya Vidya Bhavan.
Pincus A, Minahan A (1973). Social Work Practice: Model and method.
Itasca, IL: F.E. Peacock Publishers.
Ramsay R (1994). Conceptualizing PIE within a holistic conception of social
work. In J Karls & K Wandrei (eds.), The Person-in-Environment Book (pp. 171-195). Washington,
DC: NASW Press.
Ramsay R (1991). Preparing to influence paradigm shifts in health care
strategies. In P Taylor & J Devereux (eds.), Social work administrative
practice in health care settings. Toronto, ON: Canadian Scholars Press.
Ramsay R, Van Soest D (November 1990). Global
commitment and clinical social work: A time to realign social work’s
traditional value and practice foundations with societal models of peace and
nonviolence. Paper presented to NASW Social Work 1990, Pre-conference
Institute, Boston, Mass.
Weick A (1987). Beyond Empiricism: Toward a holistic conception of social work.
Social
Thought, 12(4), 36-46.
Weick A (June 1987). Reconceptualizing the philosophical perspective of social
work. Social
Services Review, 61(2),
218-230.