ARCHIBUS — It’s getting an upgrade

Everybody loves a good makeover, right? After serving the UCalgary campus for more than 15 years, Facilities is completing another upgrade for ARCHIBUS, UCalgary’s online service request tool for building- and grounds-related issues, on Sept. 26.

ARCHIBUS will not be available from Wednesday, Sept. 25 at 12 p.m. to Thursday, Sept. 26 at 7 a.m. as the upgrade is completed. During this time, contact the Customer Care Centre with service requests at 403.220.7555 or email myfacilities@ucalgary.ca.

Post-makeover, a new interface will be available when customers log in to ARCHIBUS. The system upgrade will improve the customer experience, providing:

• a streamlined service request interface;
• the ability to track service request progress; and,
• tailored communications throughout the process.

“Facilities is committed to responding proactively to the needs of the university community; our goal is to deliver best-in-class professional and technical services,” says Steven Gasser, associate vice-president (facilities management). “Our team evaluated the current system and identified the need to update ARCHIBUS with the latest out-of-the-box software package. ARCHIBUS is a fast and easy way to submit a Facilities service request — and it is now improved.”

Facilities provides an extensive list of services to the campus community, including: building issues and managing construction projects; caretaking; real estate inquiries; architecture and design; and, recycling and waste management.

How to submit a service request

Everyone can submit a service request for facility issues related to plumbing, maintenance, cleanliness, sorting and recycling waste, construction and hazards. Submit a service request through ARCHIBUS using these steps:

1. Click “Report Problem”.
2. Enter the values for all applicable fields (required fields are designated with a red asterisk).
3. Enter the location of the problem.
4. Enter the type of problem from the dropdown lists available.
5. Enter a description of the problem.
6. Click on the “Submit” button to submit the work request.

Prepare for the big reveal. Access training guides for use of the new system and learn more at ucalgary.ca/facilities/ARCHIBUS or contact the Customer Care Centre at 403.220.7555 for assistance.