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ConfidenceLine

Submitted by gillian.edwards on Tue, 10/11/2016 - 10:11am

The University of Calgary’s mission of teaching, research and service to community requires a commitment by all members of our community to the highest standards of honesty, transparency, integrity and respect in the conduct of university activities. Policies and procedures are in place relating to standards of behavior and the creation of a healthy environment for all members of the university community.

The University of Calgary’s Code of Conduct and Procedures for Protected Disclosure provide a confidential internal disclosure process to address any concerns about Wrongdoing, to ensure there will be no retaliation for raising a concern in good faith.

Under the policy, Wrongdoing includes a misuse of public funds or resources; gross mismanagement; a breach of law or university policy; and an act that creates a substantial and specific danger to the life, health or safety of persons or to the environment.

Wrongdoings may be disclosed to:

  • your direct supervisor or university administrator or
  • the Protected Disclosure Advisor (tel. 403-220-4086; email disclose@ucalgary.ca ) or
  • ConfidenceLine.

ConfidenceLine is an external reporting mechanism. It gives you access to an independent third party that ensures your anonymity should you wish to report a Wrongdoing.

ConfidenceLine can be reached 24/7 toll-free at 1-800-661-9675.

You may contact the Protected Disclosure Advisor (403-220-4086 or disclose@ucalgary.ca) if you are not sure who to contact at the university regarding a Wrongdoing or a related issue or concern.

Frequently Asked Questions

How can I access ConfidenceLine to report a Wrongdoing?

ConfidenceLine is available by telephone 24 hours a day, seven days a week at 1-800-661-9675.

Why is the University of Calgary using this service?

ConfidenceLine ensures that members of the university community have access to an external, independent anonymous reporting mechanism if they feel they are unable to use regular internal channels for disclosing concerns about a Wrongdoing.

Who owns ConfidenceLine?

ConfidenceLine is owned and operated by CKR Global. CKR Global is Canada’s premier national provider of risk mitigation and investigation services.

How secure is the information gathered by ConfidenceLine?

ConfidenceLine data is stored in Canada and is not subject to the provisions of the U. S. Patriot Act. ConfidenceLine must comply with all applicable federal and provincial privacy legislation.

Who can make reports through ConfidenceLine?

Anyone in the university campus community can report a Wrongdoing through ConfidenceLine.

What are the regular reporting channels and what can I report through them?

The regular reporting channels are through

Wrongdoing can be reported through these channels. Wrongdoing includes a misuse of public funds or resources; gross mismanagement; a breach of law or university policy; or an act that creates a substantial and specific danger to the life, health or safety of persons or to the environment.

How is my anonymity preserved when I contact ConfidenceLine?

ConfidenceLine allows individuals to report a Wrongdoing without the requirement to provide their name, contact information or any information that may lead to their identity.

It may at times be more effective, for follow-up purposes, to have the name of the reporting party, and individuals will be given an opportunity to disclose their identity.  However, the individual can always choose to remain anonymous. ConfidenceLine will not trace or track the phone numbers of the reporting party.

How are reports handled through ConfidenceLine?

After receiving a report, ConfidenceLine Administration transmits the anonymous report to the Protected Disclosure Advisor.

ConfidenceLine will then serve as the communications vehicle through which the Protected Disclosure Advisor will acknowledge receipt of the report (this, normally happens within three to five business days after the report is made), and will ask for any additional information.

What should I expect when I make a report using ConfidenceLine?

Your call will be answered by a trained ConfidenceLine agent, who will ask questions and create an online report file to record information about the Wrongdoing. Translation services are available for employees who wish to communicate in languages other than English or French.

The ConfidenceLine agent will ask you to identify the name of the university you are calling about.

You will be asked for specific information relating to the Wrongdoing, so you should have the following details easily available during your phone call:

  • The location of the incident(s), as well as time(s) and date(s) of the incident(s)
  • Names and titles of  individuals involved and/or witnesses
  • Information on whether you have made previous reports about the Wrongdoing.

Next, the ConfidenceLine agent will assign you a User ID, which you will need, for any future communication with ConfidenceLine about your report. Be sure to record this User ID and keep it in a safe location as the User ID is what ConfidenceLine uses to retrieve your report.

Once you have made your report, ConfidenceLine will summarize it and forward it to the Protected Disclosure Advisor who will contact ConfidenceLine within three to five business days to acknowledge receipt of the report.

The Protected Disclosure Advisor will ensure the Wrongdoing is dealt with as set out in the Disclosure Protection Policy and Procedures for Protected Disclosure.

You can choose to call ConfidenceLine again to see if any additional information or clarification is needed. You will need your User ID for a ConfidenceLine agent to retrieve your report. The additional details you provide may be critical to how the Protected Disclosure Advisor deals with your report.

You can also call ConfidenceLine to request information about the progress of an investigation as set out in the Procedures for Protected Disclosure.

What if I am the person who is the subject of the investigation? Will I have an opportunity to respond?

If a disclosure is made about you, you will be given an opportunity to respond in accordance with the Procedures for Protected Disclosures.