Passwords

You will choose a password during the process of registering for a IT account. You can change it at any time by using the Password Change web utility.

If you forget your password (or your username), contact:

• The Information Technologies Support Centre.
  Location: Math Sciences, 7th Floor; phone: (403) 220-5555.
• The Information Commons Service Desk.
  Location: McKimmie Library Block, 2nd Floor.
• The MedIT Help Desk.
  Location: Health Sciences Building room G389, phone 220-2993.

Note that password resets cannot be requested via e-mail. You must appear in person and show your University ID card or provide other identifying information.

If you are unable to come to campus then you must fax a copy of your University ID card or your driver's license to (403) 282-9199, with a cover sheet requesting a password reset. If the cover sheet provides an alternate e-mail address, we will e-mail your new password to you, otherwise you must phone (403) 220-5555 to obtain it.

Our staff cannot tell you what your password is (it is technically impossible). They can only change it to a new, randomly selected password. It is a good idea to immediately change the new password to something you have chosen yourself.