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Submitted by sdweir on Wed, 08/27/2014 - 3:30pm

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A hoax email is circulating that claims to be from the “IT Help-desk” and states “Access to your mail account is about to expire, please click here to update.” The subject line reported is “SERVICE DESK”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

The *.ucalgary.ca wildcard SSL certificate will be expiring on April 16, 2017. Find out more by selecting the read more link below. We are identifying all servers and devices associated with this certificate in order to install the replacement certificate.  

There will be intermittent outages between 10:30 p.m. – 7:00 a.m. in various buildings across campus (click 'read more' for full schedule). During this time, there will be rolling outages for all wired network services – eg. VoIP telephones, file servers, Internet and email, meaning you may be able to access services, but it will be intermittent as work is being done. Wireless services will remain available.

All services will be restored by 7:00 a.m. If you continue to experience problems, please contact IT Support (itsuppor@ucalgary.ca or 403-220-5555).

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Note: we are unable to reset your password via chat – reset online or by calling us at 403-220-5555.

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