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University of Calgary Facilities: Services and standards

Submitted by aedowd on Thu, 11/10/2016 - 10:44am


University of Calgary Facilities provides an extensive list of services to the campus community, from responding to building issues and managing construction/ renovation projects; to caretaking, real estate inquiries and recycling. See full list of services below. To access a Facilities service, start with a service request. You can submit a service request online or via email any time; customer care staff are available by phone M-F, 8am to 4:30pm.

The service level expectations to be met for the full scope of services provided by Facilities are outlined in the Service Level Agreement between Facilities and our university customers, and reflected in a series of service standards. Find out more about service levels and standards


Between 8am and 4:30pm Monday to Friday, please call Facilities customer care at 403.220.7555 for building-related emergencies. After hours, please call Campus Security at 403.220.5333. In all residence buildings, please contact Residence Services at 403.220.8629 for building-related emergencies.

Quick links

Online request

Anyone with a UCID can access the online service request tool, ARCHIBUS

Email request

Customer care will provide a request number for follow-up:

Call customer care

Customer care staff are available by phone M-F, 8am to 4:30pm403.220.7555


The maintenance team within Facilities preserves the physical assets of the university. Services provided fall into three major categories: planned maintenance, unplanned maintenance and support maintenance.

Space design and construction

Campus Planning, Architecture, Engineering and the Project Management Office collaborate to lead and coordinate all space redevelopment and construction on campus. Campus Architecture also manages new furniture orders.


Nearly 300 caretakers keep over 10 million square feet of UCalgary campus clean and tidy each day. Caretaking is committed to following green cleaning standards to ensure UCalgary stays clean in a safe, healthy and environmentally friendly way.

Heads up! Worksite safety

At any given time, there are numerous active maintenance and construction projects taking place on our campus. From a single light bulb replacement to a long-term building renovation project, all worksites are considered construction sites according to provincial safety code.

See the signs: Worksite signage and barriers are there for your safety and the safety of workers on site. Please be aware of your surroundings.

Heed the signs: Follow signage instructions and please respect closures/detours, whether they're for 15 minutes while caretaking cleans a washroom or for multiple months while renovations take place.

Stay safe: Safety is always the first priority at every worksite, big or small. Do your part to keep yourself and our campus community safe.

Did you know? Operations and maintenance staff respond to about 140 work requests each day.

Facility zone management

There are six facility zones on campus, each with a zone manager who knows their corner of campus better than anyone. Zone managers are the primary liaison between facilities and the occupants of our buildings.

Interior and exterior signage

All public-facing indoor and outdoor signage is administered through Campus Architecture. This includes permanent office/laboratory/classroom and wayfinding signage in public spaces, and temporary directional signage related to construction and renovation projects.

Recycling and waste management

UCalgary diverts 20 waste streams from landfill including batteries, electronics, furniture, scrap metal, and hazardous materials.


The grounds team makes sure our campus stays beautiful, safe and accessible - from the outside in - through exterior maintenance and repair, landscape design and outdoor space use coordination.

University vehicles / fleet operations

University of Calgary vehicles and fleet equipment are centrally managed by the fleet operations department within Facilities.

Real estate and leasing

The real estate department directs real property policy administration, needs assessment and market analysis, along with the development and review of all lease documents, negotiations and administration.


The records department within Facilities tracks and can produce digital and hard copy document drawings of the properties, buildings and resources managed by the University of Calgary.

Asbestos management

The university’s Asbestos Management Plan has been developed to actively manage all identified asbestos-containing materials (ACM) in university owned facilities, and activities which may disturb ACM, including maintenance, renovation, demolition, or repair activities.