University of Calgary

Getting Started

Are you new to the U of C? This section includes everything you'll need to get you started with using computer technology as part of your academic learning experience at the University of Calgary.

On this page:

Connecting From Home

Technology plays an important role in the successful completion of your academic studies at the University of Calgary. If you do not have the proper equipment, compatible software, and a reliable service provider, you may become frustrated and spend too much time on technical issues when you should be spending that time on course work.

Required Resources:

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Viewers, Players & Plug-ins

In order to view different types of course materials that may be distributed to you by your instructor, you may need to download some different viewers, players, or plug-in programs. To view available downloads, click here.

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Web Browsers

Testing your computer's current configuration and making the necessary improvements will help to optimize your computer for working with online material. To test your current web browser, click here.

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Computer Viruses

E-learning involves sharing, uploading, and downloading software that, when infected with viruses, might be harmful to the entire system. Therefore, some simple actions will be required from you in order to prevent computer viruses and other forms of destructive software. For more information on virus protection, click here.

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Accounts and Passwords

IT Computing Account
This account will give you access to various IT services, such as U of C Email, Webdisk, AirUC Secure, Blackboard, IT Compute Labs, and Anti-virus Software.

eID and MyUofC

Your eID is used to sign in to MyUofC.  MyUofC is a on-stop access portal  for various online services at the University.  Some of these services include the following: Student Centre, Blackboard, Webmail, Degree Navigator, Contacts & Advisors, and Campus Recreation

For more information on Accounts and Passwords, click here.

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Student Centre

All University of Calgary students will be using their Student Centre to manage course registration.  This includes enrollment appointments, as well as adding, dropping, or swapping courses.

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Where can I go for help?

IT Support Centre

For help with accounts, passwords, Student Centre, Location: Math Science, 7th floor
Phone: 220-5555
Email: itsupport [at] ucalgary [dot] ca" target="_blank">itsupport [at] ucalgary [dot] ca
URL: www.ucalgary.ca/it/help
Hours: Monday to Friday from 8:00am – 5:00pm and weekends & holidays from 10:00am - 2:00pm

Information Commons Service Desk

For help finding online resources, booking time with a librarian, using templates, and general document creation issues.

Location: MacKimmie Library, 2nd floor
Phone: 403-220-8895
URL: http://library.ucalgary.ca/infocommons
IM Help: http://library.ucalgary.ca/services

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